Avoid this place. We are not locals. Booked on our EatClub app. to go to 309 Victoria Street. First time. We arrived, at 309. An overly enthusiastic manager was on footpath outside. We asked him for 309 the Raman place. He said 'yes these two are all the same entrances. Come in!!' We walked in. Bought drinks and food, but the menu was limited and not what we had expected. We then realised we had been ushered into another venue next door. We told the manager to cancel the food. He took some time to attend to us. Avoiding what he realised was our being misled by his advice. He became very difficult and told us he had not suggested it was the same place. He refused any financial refund. The food was not eaten. We were prepared to be fair and leave half of the full payment of $109.18c. This is dishonest and misleading. The young barman was friendly, cautious and probably needs to move on. He commented with refreshing honesty, 'I don't know why he always does this.' implying it was a regular way of enticing the unsuspecting by the grinning manager on the footpath. We certainly wish this venue next door and the manager all the difficult challenges life brings people like him. The place is dark and unclean. Tables sticky and unwiped for many a day. Please try 309 or go elsewhere. You know we were at your venue. It's 311a. Check your receipts for 5.30pm Dec28th. Have bank receipt with your details. Very poor trying to deflect a really bad customer experience. Ask your manager on duty Sunday. Review stands.
Robert Portelli · 2025-12-31